YoungFamilyLife Ltd - Terms & Conditions
The Essentials You Need to Know
Welcome to YoungFamilyLife Ltd
These terms and conditions cover everything you need to know about participating in The Foundation Years course designed for busy aspirational parents. Key information to make an informed booking:
- Payment terms and booking security - bank transfer within 7 days to confirm your place
- Cancellation rights and refund entitlements - clear policies if there are cancellations
- Session delivery commitments - our responsibilities if we need to cancel or reschedule
- IMPORTANT: Eligibility requirements - mandatory disclosure of any current or recent Children's Services involvement (last 5 years) to maintain appropriate professional boundaries
- Health and safety responsibilities - shared obligations for maintaining a safe learning environment
- Resolution process - engaging with participants' feedback to improve course delivery
Our approach is built on mutual respect and treating all participants as capable adults making informed decisions for their families. Please read the full terms carefully before booking.
If anything is unclear or you have questions, please email enquiries@youngfamilylife.com before booking.
1. Course Booking and Payment
Booking Process
- Bookings are made by completing and returning the YoungFamilyLife Ltd booking form by email to enquiries@youngfamilylife.com
- Upon receipt of your completed booking form, we will send bank transfer payment details within 3 working days
- Your booking is provisional until full payment is received
- Please make payment within 7 days of receiving payment details and before the course begins to secure your placement and to help us manage course numbers and logistics effectively
- Places are allocated on a first-come, first-served basis upon receipt of payment
Course Fees
- Individual participant: £250
- Couples: £325 (includes two participants - this may be partners, parent and birthing partner, close friend, parent of parent, or any two people particularly involved in the child's upbringing)
- Payment by bank transfer only
- Full payment required at time of booking - no instalment options available
Course Capacity
- Maximum 16 participants per course
- Minimum 8 participants required for course to proceed
- If minimum numbers are not met, full refunds will be provided and alternative dates offered where possible
2. Course Attendance
Venue Details
- Location: Riverside Centre, Bungay, Suffolk
- Times: 7:00-8:30 PM
- Dates: January 12 - March 2, 2026 (with half-term break February 16)
YoungFamilyLife Ltd Responsibilities
- Course content delivery and facilitation
- Professional conduct and safeguarding during sessions
- Group management and maintaining CORE Values (please refer to Section 3 for full details of CORE Values)
- Providing course materials and resources
- Insurance coverage for educational activities
What YoungFamilyLife Ltd is NOT Responsible For
The Riverside Centre is managed by Bungay Town Council, car parking by East Suffolk Council. The venue is not staffed during evening sessions. YoungFamilyLife Ltd is not responsible for:
- Building facilities, accessibility, heating, lighting or maintenance issues
- Car park conditions, charges, time restrictions or parking enforcement
- Access to the building outside of booked session times
- Venue-related health and safety matters beyond the course content
- Personal property left in venue or car park areas
- Any issues requiring venue management when no staff are present
Accessibility
Please inform us of any accessibility requirements when booking. We will work with the venue to accommodate reasonable adjustments where possible. The course format (90-minute group discussions) may not be suitable for all accessibility needs - please discuss any concerns before booking.
Health and Safety
Maintaining a Safe Learning Environment
YoungFamilyLife Ltd is committed to maintaining a safe environment for all participants. To fulfil this responsibility effectively, we work collaboratively with participants to identify and manage potential hazards.
Facilitator Responsibilities:
- Conduct pre-session safety briefings covering venue layout and emergency procedures
- Monitor the learning environment and respond appropriately to safety concerns
- Maintain clear incident response procedures
Participant Collaboration:
- Immediate hazard reporting: Please alert the facilitator immediately of any spills, broken items, or safety concerns you observe
- Responsible behaviour: Be mindful that your actions may affect others' safety (spillages, personal items in walkways, etc.)
- Health condition disclosure: Inform us of any health conditions that might require emergency response or affect your participation, including but not limited to: nut allergies, breathing conditions, mobility issues, or other medical conditions
Our Approach:
This collaborative approach enables us to maintain appropriate safety standards while treating all participants as capable adults sharing responsibility for our collective wellbeing.
In the event of a medical emergency, emergency services will be contacted directly.
3. Group Participation and Professional Boundaries
CORE Values for Group Participation
All participants agree to uphold these values:
C - Confidentiality - What happens in the group, stays in the group - but with realistic boundaries
- We cannot guarantee absolute confidentiality, so please share thoughtfully
- Before disclosing something personal, consider: "What do I hope to achieve by sharing this?"
- If you're uncertain about sharing something, it's okay to hold back or ask the group first
- Remember that while we commit to discretion, we cannot control what others do with information
- Be intentional about what you share and why you're sharing it
O - Open-mindedness - If we all agreed on everything, there would be no point in meeting
- We gather to hear perspectives that are new to us or challenge our current thinking
- Different viewpoints are welcomed and valued - they help us all grow
- You don't have to agree with what others share, but please allow it to be expressed
- Be curious about ideas that make you uncomfortable - they often teach us the most
- Disagreement can be a gift when offered respectfully
R - Respect - We assume good intentions and treat others with warm intent
- Start from the assumption that everyone here is doing their best with what they have
- Speak to others with the same respect you would want to receive
- Challenge ideas, not people
- If someone's behaviour bothers you, consider that there may be reasons you don't understand
- Respect is earned by giving it first
E - Emotional - We are feeling beings with rich histories - all emotions are welcome here
- This group recognises that we all carry unique experiences and feelings
- Whatever emotion you bring today - anger, sadness, joy, fear, confusion - it has a place here
- We can handle your feelings, and we trust you can handle ours
- Expressing emotion authentically often leads to the deepest healing and connection
- If someone's emotions feel intense, remember: we will manage this together
Professional Boundaries
- This course provides educational content, not therapy or counselling
- The facilitator maintains professional boundaries appropriate to an educational setting
- Participants experiencing significant emotional distress may be signposted to appropriate professional support
- The facilitator has professional safeguarding obligations and cannot maintain confidentiality where legal duties arise
Participant Conduct
Behaviour that significantly disrupts the learning environment or violates the CORE Values may result in exclusion from the course without refund. This includes persistent disrespectful behaviour, inappropriate sharing of other participants' personal information, or conduct that makes others feel unsafe.
4. Professional Employment Disclosure and Conflict Management
This course is delivered as an independent service by Steve Young as a private business venture. While the course facilitator is employed by a Local Authority in the East of England within Children's Services, this course is entirely separate from their statutory employment. The Local Authority has no responsibility for the content, delivery, or outcomes of this course.
To maintain professional boundaries and ethical standards, all prospective participants MUST disclose at the point of application if they or their family have any current or recent involvement with Children's Services in the last 5 years, or other possible involvement (close friend or family member involvement).
Upon such disclosure, the facilitator will seek appropriate guidance from their employer to determine whether participation can proceed without compromising professional obligations. This assessment will consider factors including the nature and level of any statutory involvement, current case status, and potential for conflicts of interest.
In rare circumstances, it may not be appropriate for the facilitator to accept participants onto the course due to existing professional relationships or statutory obligations. Such decisions will be made transparently and with full explanation to the prospective participant. Where possible, alternative arrangements or referrals will be discussed.
All participants understand that the facilitator has a professional duty to prioritise their statutory employment responsibilities in the best interests of families and children, and that course participation may need to be reviewed should circumstances change during the course period to maintain appropriate professional boundaries.
5. Refunds and Cancellations
Participant Cancellations Before Course Starts
- More than 14 days before course start: Full refund minus £45 administration fee (Individual: £205 refund | Couples: £280 refund)
- Less than 14 days before course start:
- If your place can be filled from our waiting list: Full refund minus £45 administration fee (Individual: £205 | Couples: £280)
- If your place cannot be filled: 50% refund minus £45 administration fee (Individual: £80 | Couples: £117.50)
Mid-Course Withdrawal
If you need to withdraw after the course starts, we refund 50% of the value of remaining sessions, minus a £45 administration fee. Course materials will be provided regardless of when withdrawal occurs upon request by email to enquiries@youngfamilylife.com.
Mid-Course Withdrawal Refunds
| Withdraw After |
Individual Refund |
Couples Refund |
| Session 1 |
£62 |
£94 |
| Session 2 |
£44 |
£71 |
| Session 3 |
£26 |
£48 |
| Session 4 |
£9 |
£25 |
| Session 5 |
£0 |
£1 |
| Session 6 |
£0 |
£0 |
Course Cancellation by YoungFamilyLife Ltd
- Full course cancellation: Complete refund of all course fees regardless of notice period
Individual session cancellations may occur due to unavoidable circumstances including (but not limited to):
- Facilitator unavailability: Personal circumstances such as illness or transport breakdown
- Venue issues: Building problems including vandalism, power outages, or access difficulties
- Severe weather conditions: When travel or venue safety is compromised
For cancelled sessions:
- Notification: When possible, all participants will be contacted at the earliest opportunity to inform them of the cancellation, followed up with details and explanation of why the session needed to be cancelled when circumstances allow
- Refund: £36 per cancelled session (individual participants) or £46 per cancelled session (couples), processed within 10 working days
- Course materials and content: Learning materials for cancelled sessions will still be provided, and course content may be partially incorporated into remaining sessions where possible
- Participant costs: YoungFamilyLife Ltd will not compensate for participant costs incurred due to session cancellations (such as childcare, travel, or other arrangements)
Refund Processing
- Course and mid-course withdrawal refunds will be processed within 14 working days
- Session cancellation refunds will be processed within 10 working days
- Refunds will be made to the same bank account from which payment was received
6. Data Compliance
How YoungFamilyLife Ltd Processes and Manages Your Personal Details
YoungFamilyLife Ltd collects only essential personal information required for course delivery and participant safety. This includes your name, contact details, and any health or accessibility requirements you choose to share.
All personal data is stored securely using encrypted digital systems and is deleted within one month of course completion, except where professional or legal obligations require longer retention.
The company does not share personal information with third parties except where required by law, including safeguarding obligations, or if needed for venue access arrangements.
Participants have full rights under GDPR including access to their data, correction of inaccuracies, and deletion requests where legally permissible.
YoungFamilyLife Ltd is fully compliant with GDPR (General Data Protection Regulation) as overseen by the Information Commissioner's Office (ICO). For more information about UK data protection standards, visit ico.org.uk
YoungFamilyLife Ltd's complete Personal Data Management Policy is available in full on request by emailing info@youngfamilylife.com
7. Complaints, Feedback and Suggestions
Input is Valued
Steve Young/YoungFamilyLife Ltd welcomes feedback, suggestions, and concerns as part of the commitment to continuous improvement and maintaining high standards.
Informal Feedback
For general feedback, suggestions, or minor concerns:
- Speak directly with Steve Young during or after sessions
- Email enquiries@youngfamilylife.com at any time
- Response within 5 working days
Formal Complaints Process
For serious concerns or formal complaints:
Step 1: Email your complaint to enquiries@youngfamilylife.com with "Formal Complaint" in the subject line. Include:
- Details of the issue
- When it occurred
- What resolution you are seeking
- Acknowledgement within 3 working days and full response within 7 working days
Step 2: Steve Young is committed to listening to and understanding all complaints, and taking appropriate restorative action where needed. If you remain unsatisfied with the initial response, further discussion can be arranged to work towards resolution.
Step 3: If the complaint relates to professional conduct, you may also contact relevant professional bodies or regulatory authorities.
Anonymous Feedback
Anonymous feedback can be provided during course sessions or via post to the address above. While direct response to anonymous feedback is not possible, all input is valued and considered for service improvements.
8. Additional Terms
Course Materials and Intellectual Property
- Course materials remain the intellectual property of YoungFamilyLife Ltd
- Participants may take notes for personal use but may not reproduce or distribute course materials
- Recording of sessions (audio or video) is not permitted
Insurance and Liability
- YoungFamilyLife Ltd maintains appropriate professional indemnity and public liability insurance
- Participants attend sessions at their own risk regarding personal property
- The company is not liable for loss or damage to personal belongings unless caused by proven negligence
Updates to Terms
- These terms may be updated from time to time
- Participants will be notified of any significant changes
- The most current version is always available on the YoungFamilyLife Ltd website
Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.