Who is listening now?
Two people can look at the same system and reach opposite conclusions about what it needs, while both believing themselves to be following the evidence — and each can be confident the other simply isn’t listening. A crucial example of this, as of mid-2026, is the disagreement between the UK government’s current reform of children’s social care and the public criticism of it by Professor Eileen Munro — the same academic whose own 2010–11 review shaped the system being reformed.
The current changes trace back to the 2021–22 Independent Review of Children’s Social Care, chaired by Josh MacAlister (MacAlister, 2022), which argued that too many families were being drawn into a crisis-response system that could have supported them earlier, and proposed a shift toward “family help” delivered before problems escalated into formal child protection involvement. The government’s 2023 strategy, Stable Homes, Built on Love (Department for Education, 2023), took many of these recommendations forward, and from April 2025 councils began implementing what is now called the Families First Partnership (FFP) programme — new multidisciplinary family help teams, merged thresholds between early help and child-in-need support, and multi-agency child protection teams bringing police, health, education, and social work together. As of July 2026, aspects of this reform are being given statutory footing through the Children’s Wellbeing and Schools Act 2026, with councils expected to show significant progress by March 2026 and full implementation targeted for March 2027.
The reform’s underlying logic is straightforward: the current system, evolved piecemeal over decades in response to individual tragedies, has become too rigid and too focused on managing risk defensively rather than helping families early. Waiting for perfect evidence before acting, on this view, means perpetuating known harms indefinitely.
Munro’s public objection, raised repeatedly through 2025 and into 2026 (Munro, cited in Community Care, 2025), is not that the reform’s aims are wrong, but that its scale and pace outstrip what has actually been tested. The FFP model was trialled in ten local authority areas from 2023 to 2025, and in a further seven for less than a year, before being rolled out nationally. Munro has argued this is not enough — that a system this complex, shaped by decades of trial and error and involving deeply established working relationships between police, health, education, and social care, cannot safely be redesigned all at once without much more rigorous and prolonged testing across a wider range of local authorities, including those already struggling with workforce pressures.
Her most specific criticism concerns a change to who chairs child protection conferences — the meetings that decide whether a child needs a formal protection plan. Under the reform, this role is expected to move to Lead Child Protection Practitioners, the professionals who already hold the deepest knowledge of the family. Munro’s argument, echoed by the British Association of Social Workers, is that the independence of the conference chair was itself a hard-won safeguard: a chair who already holds a view on the case cannot simultaneously interrogate that view with the rigour an independent chair could bring. Combining deep case knowledge with the chairing role, she suggests, risks trading one kind of insight for another kind of scrutiny.
Munro’s objection carries particular weight because of who she is, not just what she says. She qualified as a social worker in the 1970s, working first in medical social work and then as a psychiatric social worker at the Maudsley Hospital, before a return to academic philosophy — the discipline she had studied before entering social work — led her toward a doctorate examining whether social work could and should use scientific methods to test its own theories, rather than relying solely on intuitive, empathic judgement. That question, of how to combine rigorous evidence with the human, intuitive skill good practice actually requires, has run through the rest of her career: as Professor and now Emeritus Professor of Social Policy at the London School of Economics, as the author of Effective Child Protection (Munro, 2019, 3rd ed.), as co-developer of the Signs of Safety practice framework used across many UK local authorities, and as holder of a CBE for services to children and families.
Her significance to the current debate, though, is not simply seniority. It is that she is, in a real sense, arguing with her own legacy. Her 2010–11 review (Munro, 2011) is the document that gave the present system its emphasis on professional discretion over rigid procedure — the same values the current reform’s architects invoke to justify moving away from what came before. When Munro raises concerns about the pace and testing of today’s changes, she is not an outsider objecting to reform in principle; she is the person most responsible for legitimising the idea that reform of this kind was needed at all, now asking whether this particular version of it has done the work required to earn the confidence it is asking for. Few critics of a policy carry the standing to say, credibly, “I know what good reform looks like, and I am not yet convinced this is it.”
There is a further irony worth sitting with. Munro’s own 2011 review argued for less bureaucratic compliance and more professional discretion — a shift away from rigid procedure toward trusted judgement. The current reform’s architects would likely describe their own work in similar terms: less rigid, more responsive, more attuned to what families actually need. Both reforms, a decade and a half apart, have been sold as moving the system away from bureaucratic defensiveness and toward something more humane. That the current reform’s most prominent critic is the architect of the previous humane-reform-against-bureaucracy does not mean either reform is wrong — but it is a useful reminder that “this time we’ve found the right balance” is a claim every generation of reform makes, and one that only time, not conviction, can actually settle.
Strip away the specific policy detail, and what remains is not a contest between an evidence-driven position and a change-driven one. It is two positions, each confident in the rightness of a structural principle, neither of which appears to rest on the kind of comparative evidence that would actually settle the matter.
The government’s case for moving the chair role rests on a redefinition of what independence means, plus early, self-reported, explicitly-not-yet-conclusive feedback from a small number of pilot sites — not a controlled comparison of decision quality between the old and new arrangements. But Munro and BASW’s case for keeping the independent-chair model rests on an assumption of its own: that structural separation from the investigation produces more critical scrutiny. That is a long-standing procedural norm, built on decades of institutional common sense, and it may well be correct — but a search for a national audit comparing outcomes under independent versus combined chairing turns up local, council-level quality assurance processes, not a body of comparative evidence establishing that the independent model produces measurably better decisions for children. Both sides, in other words, are defending a structural belief that has never quite been asked to prove itself against outcomes.
This is, in miniature, the same tension explored elsewhere on this platform in The Epistemology of Safeguarding — the pull between the discipline of professional caution and the moral cost of caution itself, when caution has a face and a name and is waiting for help right now. It also echoes a pattern examined in a very different setting in The Feedback Paradox — the assumption, common in workplaces, that feedback reliably improves performance, an assumption rarely tested against whether it actually does. Structures that sound self-evidently right are often the ones least likely to have been checked.
There is a further question neither side of this debate is quite asking, and it is worth an outside observer raising it: whatever the merits of who chairs a child protection conference, does the conference itself, as currently practised, reliably do what either side assumes it does?
Human nature offers a reasonable basis for scepticism. A room of professionals who already hold strong, evidence-informed views about a family’s situation is not obviously a room built for listening — it is at least as plausible that such a room functions, in practice, as a place where each professional’s existing read of the case gets confirmed and reinforced by hearing colleagues describe the same family in similar terms, rather than a place where anyone’s mind is genuinely changed by what is said. This is not a claim specific to child protection; it is the same dynamic examined in very different institutional settings in Executive Mobs and The Zealots Among Us — the pull of groupthink in rooms of the already-convinced, and the way strongly-held convictions can calcify a group’s judgement rather than sharpen it. A structure built to enable challenge does not automatically produce it, whoever is sitting in the chair.
And the research on how conferences actually land for the families inside them is not encouraging, regardless of which model is used. UK studies of parent and child experience of these conferences consistently report feelings of powerlessness, of being overwhelmed and underprepared, with many parents saying they had not felt able to express their views or had not felt listened to — and, in one English study of 52 parents across two local authorities, parents describing the experience using words like “intimidated,” “tearful,” “stressed,” a “waste of time,” and “angry,” with almost all reporting a negative view of the process overall (Diaz, cited in British Association of Social Workers, 2025). This sits within a wider, well-established critique of UK and comparable child protection systems as legalistic and adversarial by design, oriented around identifying individual parental deficit rather than engaging with a family’s actual circumstances (Featherstone, Gupta, Morris, & White, 2018; Parton, 2014). None of this is a new observation, but it is strikingly absent from the current FFP-versus-Munro debate: both sides are arguing about who should sit in the chair, while the evidence suggests that for many families, simply reaching the room — arranging childcare, navigating transport and parking, taking time off low-paid or insecure work — is itself a burden before the meeting has even begun, a meeting whose function, as families often experience it, is to have their perceived shortcomings itemised back to them by a room of professionals who arrived largely agreed on what those shortcomings were, and who they do not feel heard by.
None of this settles whether the FFP reforms or the independent-chair model each side is defending is the better structure. It simply suggests that a debate conducted entirely at the level of who holds the chair may be arguing about the wrong variable, if the room itself — whoever runs it — is not reliably doing the work either side assumes it does.
This platform does not take a position on whether the Families First Partnership reforms are right. What can be said with more confidence is this: whichever side of the government-versus-Munro debate a reader instinctively finds persuasive is worth noticing as a data point about their own relationship to certainty and evidence, not just about children’s social care. Some people find comfort in decisive action even when the evidence is incomplete; others find comfort in patience even when patience has a cost. Both instincts are defensible. Neither is disinterested.
But there is a third position available, and it may be the most useful one: to notice that the entire debate, fought so far entirely over who sits in the chair, has left the chair itself unexamined. If the room is not reliably producing the challenge either side assumes it does, and if the families inside it are not reliably feeling heard, then resolving who chairs it may improve very little for anyone. A profession that trains its members to assess families’ capacity to change might do well to turn the same honest, curious lens on its own structures — asking not only whether this reform is the right one, but who, in this room, has actually been listening all along.
Department for Education (2023). Stable Homes, Built on Love.
Department for Education (2023, updated 2026). Children's Social Care National Framework.
Children's Wellbeing and Schools Act 2026.
Featherstone, B., Gupta, A., Morris, K., & White, S. (2018). Protecting Children: A Social Model. Policy Press.
MacAlister, J. (2022). The Independent Review of Children's Social Care: Final Report.
Munro, E. (2011). The Munro Review of Child Protection: A Child-Centred System. Department for Education.
Munro, E. (2019). Effective Child Protection (3rd ed.). Sage.
Parton, N. (2014). The Politics of Child Protection: Contemporary Developments and Future Directions. Palgrave Macmillan.
Community Care (2025–26). Reporting on Families First Partnership implementation and Eileen Munro's public commentary.
British Association of Social Workers (2025). Growing role of parental advocacy in the child protection system. PSW Magazine.
UK local authority research on parent and child experience of child protection conferences.
Topics: #ChildProtection #SocialCareReform #Safeguarding #FamiliesFirstPartnership #EileenMunro #EvidenceBasedPolicy
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